1. Request window
Contact us within 7 calendar days of delivery to request an eligible return or exchange. Include your order number, the reason for the request and clear photographs. For damaged, defective or incorrect items, an unboxing video is recommended to help us resolve the issue quickly.
2. Eligible items
An item may be eligible when it is unused, unwashed, unworn, unaltered and returned with its original tags and packaging. Size exchange is subject to stock availability. If the requested size is unavailable, we may offer another suitable resolution.
3. Wrong, damaged, defective or misdescribed products
If you receive the wrong product, a damaged/defective product, or an item materially different from its description, contact us within 7 days. After verification, we will arrange an appropriate replacement, return or refund without denying rights available under applicable consumer law.
4. Items not eligible for preference-based return
We may be unable to accept a preference-based return or exchange for worn, washed, altered, stained, perfumed or damaged items; products without original tags; customised products; hygiene-sensitive items where applicable; or requests raised after 7 days. A slight colour variation caused by lighting or screen settings is not normally treated as a defect.
5. Sale and offer purchases
Products purchased during a sale or with an automatic offer remain eligible for assistance if they are wrong, damaged, defective or materially misdescribed. Preference-based returns or size exchanges for items clearly marked “Final Sale” may be restricted, and any such restriction will be displayed before purchase.
6. Reverse pickup and return shipping
Where reverse pickup is available, we will share the collection process. If it is unavailable at your PIN code, we may ask you to send the parcel using a trackable courier. For a verified wrong, damaged or defective item, reasonable return-shipping arrangements will be handled by us. For an approved preference or size exchange, return/re-shipping charges may apply and will be communicated before approval.
7. Inspection and refund
Returned items are inspected after receipt. Approved refunds are initiated to the original payment method wherever possible, normally within 7–10 business days after inspection. Bank processing time may vary. For COD orders, we may request bank or UPI details through a secure support process. Original COD handling charges are not refundable for preference-based returns.
8. Exchange dispatch
An approved exchange is dispatched after the returned item passes inspection and the replacement is available. If stock becomes unavailable, we will contact you with the available options.
9. Cancellation before dispatch
Contact us promptly to request cancellation. We can cancel an order only before it is packed or handed to the courier. Once dispatched, the applicable return process must be followed. If we cancel a prepaid order, the amount will be refunded to the original payment method.
10. How to raise a request
- Email or call us within 7 days of delivery.
- Share the order number, issue description, photos and—where available—an unboxing video.
- Wait for approval and return instructions before sending the item.
- Pack the item securely with original tags and packaging.
