1. Service area
We currently deliver within India to PIN codes served by our courier partners. International delivery is not currently available. If a PIN code cannot be serviced, we will contact you and cancel/refund any prepaid amount.
2. Processing and delivery time
Orders are generally prepared and dispatched within 1–2 business days. Estimated delivery is 5–7 business days after order confirmation. This is an estimate, not a guaranteed date. Sundays, public holidays, remote locations, high-volume sale periods and courier disruptions may add time.
3. Shipping and COD charges
Prepaid orders receive free shipping. COD orders currently carry a Rs.100 COD handling charge. All applicable charges are displayed in the cart and checkout before you place the order.
4. Tracking your order
When the order is dispatched, tracking details may be sent by email, SMS or WhatsApp to the contact information provided at checkout. Tracking can take up to 24 hours to become active after dispatch.
5. Address changes and failed delivery
Verify the name, phone number, complete address and PIN code before placing an order. Contact us immediately if a correction is needed. Once dispatched, an address change may not be possible. Re-shipping charges may apply if delivery fails because supplied details were incorrect or the parcel was repeatedly refused.
6. Delayed, lost or marked-delivered parcels
If tracking is delayed or a parcel is marked delivered but has not been received, contact us within 48 hours. We will coordinate with the courier and assist with an investigation. For a parcel confirmed lost in transit, we will offer a replacement or refund as appropriate.
7. Damaged parcel
If the outer package appears tampered with or severely damaged, you may refuse delivery. If damage is discovered after opening, keep the packaging and contact us promptly with clear photographs or an unboxing video so we can assist.
8. Events beyond our control
Delivery may be affected by weather, natural events, strikes, government restrictions, transport disruption or other events beyond reasonable control. We will provide available updates but cannot guarantee the original estimate in such cases.
