Privacy Policy

1. Information we collect

Depending on how you use our services, we may collect:

• name, email address, phone number and account credentials;
• billing and delivery address, PIN code and order details;
• payment status and transaction references (not complete card or banking credentials);
• returns, support messages, reviews and communication preferences;
• IP address, browser/device information, pages viewed, cart activity, cookies and similar technical data.

2. How information is collected

Information is collected when you create an account, place an order, make a payment, subscribe, submit a form, contact support, request a return or browse the website. Some technical data is collected automatically through cookies and security or analytics technologies.

3. Why we use information

• to process payment, fulfil, deliver and track orders;
• to provide accounts, support, returns, refunds and fraud prevention;
• to send service messages about an order or account;
• to improve website performance, products and shopping experience;
• to send marketing communications where consent or another lawful basis permits;
• to meet tax, accounting, legal and regulatory obligations.

4. Payment information

Online payments are processed by Razorpay or another payment provider displayed at checkout. The provider processes payment credentials under its own privacy and security terms. We generally receive transaction status, method and reference details required to confirm and support an order.

5. When we share information

We share only information reasonably required with service providers such as payment processors, courier and tracking partners, hosting and security providers, email/SMS/WhatsApp communication services, analytics and advertising providers, professional advisers and authorities where required by law. These providers process information for the relevant service and are expected to protect it.

6. Cookies and similar technologies

Essential cookies keep the cart, checkout, login and security features working. Analytics or marketing technologies may help us understand visits and measure campaigns. Browser controls can block or delete cookies, but disabling essential cookies may prevent parts of the store from working correctly.

7. Marketing choices

You may opt out of promotional emails using an unsubscribe option where provided or by contacting us. We may still send essential order, payment, security and account-related messages.

8. Data retention

We retain information only for as long as reasonably necessary for the purposes described here, including order support, fraud prevention and tax, accounting or legal requirements. Retention periods vary by record type. When information is no longer required, we take reasonable steps to delete or anonymise it.

9. Security

We use reasonable administrative and technical safeguards to protect information. However, no internet transmission or storage system is completely secure. Keep account passwords confidential and contact us if you suspect unauthorised account use.

10. Your choices and rights

Subject to applicable law, you may request information about your personal data, correction of inaccurate data, deletion where appropriate, withdrawal of consent or grievance resolution. We may need to verify your identity before acting on a request, and some records must be retained for legal purposes.

11. Children’s privacy

Our store is intended for adults. We do not knowingly seek personal data from children. If you believe a child has provided personal information without appropriate authorisation, contact us so we can review and take appropriate action.

12. Third-party links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing information.

13. Policy updates

We may update this policy to reflect service, technology or legal changes. The current version will be published here with a revised “Last updated” date.